FAQs

To cancel your order on our website, follow these steps:

• Log in to your account.
• Go to “My Account” and select “Orders”.
• Find the order you want to cancel and click “View”.
• If the order status allows cancellation, you will see a “Cancel” button. Click it to cancel your order.
• You will receive a confirmation email once your cancellation is processed.

If you cancel your order, 30% of the total amount will be deducted as a cancellation fee, and 70% will be refunded to your original payment method.

To change your menu after placing an order, contact our support team as soon as possible. Changes can typically be made if requested at least 48 hours before the scheduled delivery. You can reach us via the contact information provided on our website.

To check your order status on our website, follow these steps:

• Log in to your account.
• Go to “My Account” and select “Orders”.
• Find the order you want to check and click “View”.
• The current status of your order will be displayed on the order details page.

To change your profile information on our website, follow these steps:

• Log in to your account.
• Go to “My Account” and select “Account Details”.
• Update your personal information and click “Save Changes”.

We currently provide services all over Hyderabad and Secunderabad.

To edit or delete your account on our website, follow these steps:

• Log in to your account.
• Go to “My Account” and select “Account Details” to edit your information.
• To delete your account, please contact our support team via the contact information provided on our website.

Despite the growing demand for intimate gatherings, there is a noticeable scarcity of catering companies catering to small events. Many caterers focus on larger functions, overlooking the need for personalized service for smaller groups. Book My Thali specializes in catering small gatherings with personalized menus and high-quality ingredients, filling a niche often ignored by larger caterers.

If you have a favorite food that is not listed on our menu, please contact our representative via the contact number provided on our website, or email our support team. We will do our best to accommodate your request.

Yes, we do charge extra for packaging and delivery.

Once your order is confirmed, Book My Thali sources ingredients and vegetables from our suppliers and prepares the food fresh according to your order specifications. This ensures that all ingredients are fresh and tailored to your needs.

No, we do not offer Cash on Delivery (COD) as a payment option.

Yes, you can call our support team to enquire about the availability of specific food items that are not listed on our menu.

Our customer support team is available from 9 AM to 6 PM.

No, we do not accept Sodexo, restaurant tickets, or similar payment methods.

With your order, you will receive use-and-throw plates, napkins, and the items you have selected from the packages.

Yes, we do provide service boys for an extra charge. Please note that this option should be selected at the time of placing your order.

The following are not included in the packages and will incur extra charges:

• Water bottles
• Packaging materials
• Delivery charges
• Service boy charges (if you opt for this service)

Yes, you can change the delivery address by emailing and informing our team at least 3 hours before your scheduled delivery slot.

Yes, you can reschedule your order by emailing and informing our team at least 48 hours before the original delivery time.

Yes, you can make changes to your cart or add items up to 48 hours before the scheduled delivery.